Shipping Policy

we are committed to providing the best shipping experience for our valued customers:

• Order Processing:
  All orders are processed immediately after confirmation from the customer. Before shipping, we review the order details with the customer over the phone on the next day to confirm all details such as product type, quantity, and any other specifications. Once confirmed, the order is shipped as quickly as possible within the specified timeframe:
• Available Shipping Methods: We work with a range of local, fast shipping companies to ensure your products reach you safely and promptly.
• Free Shipping:
  We offer free shipping for cash on delivery orders, while the customer bears the shipping cost in case of order rejection through InstaPay, bank transfer, or all available e-wallets.
• Track Your Shipment: To track your shipment, feel free to contact us via WhatsApp, Facebook, or Instagram, where we offer real-time tracking and updates on your shipment status.

Return and Exchange Policy

we are committed to providing the best service to our customers. If you have any issues with the product you received, you can take advantage of our return or exchange policy as follows:

• Conditions for Return or Exchange: (unused, within the original packaging, and undamaged).: Perfumes, due to personal preferences, cannot be returned or exchanged if the issue is based on personal taste.
• Return Shipping Costs:
  If your product has any issues as mentioned above, we cover the return shipping costs and will also ship the new product to you without any additional charges.
• Return or Exchange Process:
  If you wish to return or exchange a product, please contact our Customer Service Team by phone, via WhatsApp, or through any of our available platforms. Your request will be processed immediately, and we will provide a quick response to assist you with completing the process smoothly.

Notes: We are always here to help. If you have any questions about shipping or return policies, feel free to reach out through any of our available communication channels. We are dedicated to ensuring your complete satisfaction.